Shopskart Returns And Exchange Policy
Easy shopping, simple returns. At Shopskart, we are committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 15 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item's return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item's return eligibility in your Order History.
A refund will be provided if Shopskart (or the third party seller) has received the item, and determined that you are eligible for a refund. It can take up to 15 days for us to receive and process your return. In certain circumstances refund timeframes may be longer. If we need additional information about your return, we will notify you with instructions to contact Customer Service. For more information, please see our Refunds page.
Refund Timelines
Once we issue your refund, it may take additional time for your financial institution to make funds available in your account.
| Refund Timeline | Refund Method |
|---|---|
| 2-3 hours | Shopskart Gift Card or Gift Card balance |
| 3-5 business days | Credit Card |
| Up to 5-7 business days | UPI Payment |
| Up to 10 business days | Debit card |
| Checking account | |
| EBT Card | |
| Cash (at participating locations) | |
| Up to 15 days | Pre-paid credit card (depending on the issuer of the card) |
| No refund issued | Promotional certificate |
Replacement / Return Window
Most items sold on Shopskart can be returned within 15 days of delivery - some exceptions include:
| 7 days |
|
| 15 days |
|
Initiate a Return / Replacement
To initiate a return on a item that's eligible for return, simply go to My Orders and click on "Return Items" button next to the item.
Return Fees
While returns are generally free, certain situations or item conditions may incur fees. Note that an item cannot be sent back to you after it has been returned.
| Fee | Description | Amount |
|---|---|---|
| Return Shipping Fee | Most items include at least one free return shipping option, but some shipping/drop-off options come with an additional fee. Shopskart may also charge a fee if you have an unusually high return rate. | Varies by item and the shipping method selected |
| Late fee | If you do not drop off or complete a carrier pick-up on or before the "return by date" once a return has been started. | 20% of the item price |
| Damage fee | If you return an item that is damaged, missing parts, not in original condition | Up to 50% of the item price |
Product Warranties
Please contact the manufacturer directly for product registration and warranty-related information. A manufacturer warranty may not cover used products offered on Shopskart, review the manufacturer warranty details on the product detail page for coverage or contact the manufacturer directly.
Grievance officer:
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Sunder Kumar
Email: sunderkumar.02@shopskart.shop
Time: Mon – Fri (9:0 - 17:00)
In case you have any discrepancies and grievances in connection with this Policy or Terms of Use or any other terms and conditions mentioned on the Website, you may please contact the Grievance Officer mentioned above.